What are your standard shipping rates?
USA orders - Standard shipping (1 - 7 business days): $4.99 Expedited Shipping (1 - 3 business days): Shipping costs vary
*Packages shipped via FedEx cannot be shipped to a P.O. Box
Do you ship to APO's?
Yes. Shipping usually will take anywhere from 20 - 30 days.
Do you ship internationally?
Yes, we do ship internationally. Please note that customs can hold up a package for a number of days. Be patient and give it at least 30 days. If you think it's stuck or lost, let us know by emailing us at email@example.com.
What are your international shipping rates?
Shipping to most international locations is $15 USD.
What about duties and fees?
Due to complex international laws and taxes, we do not include these fees in orders. You are responsible for any local customs and duties on your order. Scotch Porter is required by law to disclose the full value of the package contents and cannot change this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
When is your order cutoff time?Orders that come in after 12pm EST will be processed the next business day. However, from December 16 - Dec 23rd, our processing times are 3 business days.
Can I return products?
You can return or exchange any defective merchandise or any product that you are not satisfied with by mail. Returns made within 60 days of order shipment date will be refunded to the original form of payment. See our Refund Policy
Is Scotch Porter sold locally?
Our goal is to get our products in barbershops, salons and retail locations in the US and abroad. If you know of a location that should stock our products, please have them contact us or check out our retailer page.