Shipping & Returns
SHIPPING & RETURNS
What are your standard shipping rates? FREE US (Continental) orders over $50+ - Standard shipping (1 - 7 business days)
US orders $25-$49.99 - Standard shipping (2 - 5 business days): $5.99
US orders <$25 - Standard shipping (2 - 5 business days): $8.99
Expedited Shipping (1 - 3 business days): Shipping costs vary
*Packages shipped via Expedited Service cannot be shipped to a P.O. Box
*UPS Ground Shipping (1 - 6 business days)
Do you ship to APO's? Yes. Shipping usually will take anywhere from 20 - 30 days.
Do you ship internationally?Yes! We now offer worldwide shipping! Please note customs can hold a package anywhere between 12-30 days, meaning arrival dates will vary. If you think your package is stuck or lost, let us know by contacting us here. Here are the countries we currently ship to:
Bosnia & Herzegovina
Hong Kong SAR
Isle of Man
Svalbard & Jan Mayen
Tristan da Cunha
United Arab Emirates
What are your international shipping rates?Shipping rates to international locations vary based on location and shipping time frame. Rates start at $6.99 & up and are based on the weight of your package and method of shipment selected. Please note that any customs charges incurred on packages are the responsibility of our customers to pay in order for their package to be delivered.
Can I return products?Unfortunately, our shipping platform does not allow for International Returns to be submitted. However in the event that an item needs to to be returned, customers are responsible for shipping the package back to our warehouse. Once received and inspected, we can begin the refund process if applicable. Please reach out to our Support team here to initiate the return process.
What about duties and fees?Due to complex international laws and taxes, we do not include these fees in orders. You are responsible for any local customs and duties on your order. Scotch Porter is required by law to disclose the full value of the package contents and cannot change this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.Order changes and cancellations
If you would like to change or cancel your order, please call 1-855-888-6929 as soon as possible. We'll do everything we can to accommodate your request. After 10am (EST) Monday- Friday, we are not guaranteed to make any order or address changes, as the order would have shipped.
CAN I RETURN PRODUCTS?
You can receive a refund or exchange any product that you are not satisfied with our 60-day money back guarantee.
At this time, the Scotch Porter team does not accept returns as a part of the exchange or refund process. Feel free to gift the items to someone who can benefit from them.
Please email Support@ScotchPorter.com with your order number or email address used to place the order, specify which item you are not satisfied with and the team will be happy to assist.
IS SCOTCH PORTER SOLD LOCALLY?
Our goal is to get our products in barbershops, salons and retail locations in the US and abroad. If you know of a location that should stock our products, please have them contact us here or check out our retailer page.